Refund policy

Returns & Satisfaction Guarantee

We offer a 30-Day Satisfaction Guarantee. This means you have 30 days after receiving your item to contact us if there is an issue with your order.

Eligibility for Returns

To be eligible for a return or resolution:

  • The item must be unused and in the same condition you received it

  • It must be in its original packaging with all accessories included

  • Proof of purchase (order number or receipt) is required

To request support, email support@bellariox.com with:

  • Your order number

  • Reason for the request

  • Clear photos or videos (if applicable)

We will review your request and respond within 2–3 business days.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 30 days.

In these cases, we will:

  • Cover return shipping if required

  • Offer a replacement, store credit, or refund, depending on the situation

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping fees are non-refundable

Non-Returnable Items

The following items are non-returnable, unless they arrive damaged or defective:

  • Custom or personalized items

  • Clearance or final sale items

  • Gift cards

  • Opened or used personal care or wellness products (for hygiene reasons)

Exchanges

We do not offer direct exchanges.
If your return is approved, the fastest way to get a different item is to place a new order.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, provided:

  • The item is unused

  • In original packaging

  • Includes proof of purchase

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be processed to the original payment method within 10 business days

Please note:
Banks and credit card companies may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at support@bellariox.com.